Support Specialist (Angola)

We're looking for a Support Specialist to join our team in Angola. In this role, you’ll help resolve inquiries, gather feedback, manage complex cases, and track support interactions. This is an on-site position based in Luanda, Angola. You will be responsible for - Providing timely and effective support to customers by various communication channels (email, phone, chat) - Assisting with complex cases in a timely and professional manner - Updating customer records and maintaining accurate support interaction logs - Collaborating with the team to ensure high-quality support and customer satisfaction You might be a fit if you have - Strong written and verbal skills in Portuguese and English - A personal laptop or desktop - The ability to work in a team and support your colleagues - A willingness to learn and develop professional skills It'd be a plus if you: - Have 6+ months of experience in customer support Explore our benefits - Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important - Psychological support Available in different languages to support you when you need it most - Life and private health cover Life and private health insurance *different conditions apply based on hiring location and position type